Frequently Asked Questions (FAQ)

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1. How long does shipping take?

We typically process orders within 1–2 business days. Delivery usually takes between 3–7 business days depending on your location. You will receive a tracking number once your order is shipped.

2. Can I track my order?

Yes! Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor your shipment’s status.

3. Do you ship internationally?

At this time, we only ship within the United States. We hope to expand internationally in the future.

4. What is your return policy?

You can return most new, unopened items within 30 days of delivery for a full refund. Visit our Returns & Refunds Policy page for full details.

5. My item arrived damaged — what should I do?

We're sorry to hear that! Please email us at support@boiporra.com with your order number and a photo of the damage. We’ll work quickly to resolve the issue.

6. Can I change or cancel my order after placing it?

If your order has not yet been shipped, contact us as soon as possible at support@boiporra.com. Once your order ships, we’re unable to make changes or cancellations.

7. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.

8. Is my personal information safe?

Absolutely. We take your privacy seriously and use secure encryption and data protection practices. Please read our Privacy Policy for more information.

9. How can I contact customer service?

You can reach us by email at support@boiporra.com or by phone at (929) 594-4042. Our business hours are Monday to Friday, 9 AM – 5 PM EST.